Privacy Policy

Last updated: April 8, 2025

CloudLabs Pro ("we," "us," or "our") respects your privacy. This Privacy Policy explains what data we collect, how we use it, and your rights regarding your personal information.

1. Information We Collect

We collect information when you:

• Purchase a lab — Name, email address, payment information
• Sign up for free labs — Name, email address
• Subscribe to our newsletter — Email address
• Contact us — Name, email, message content

2. How We Use Your Information

We use your information to:

• Deliver purchased lab materials to you
• Send free lab downloads
• Send newsletter updates and new lab announcements (you can unsubscribe anytime)
• Process payments and prevent fraud
• Respond to your inquiries and provide support
• Improve our products and website

3. Third-Party Services

We use trusted third parties to operate our business:

• Stripe — Payment processing. Stripe may collect payment details but we do not store your full credit card number. See Stripe's Privacy Policy.
• Netlify — Website hosting and form handling. See Netlify's Privacy Policy.
• Email Provider — We may use services like Mailchimp, ConvertKit, or similar to send emails. These providers have access to your email for delivery purposes.

These providers are contractually obligated to protect your data and are prohibited from using it for other purposes.

4. Cookies & Tracking

Our website may use:

• Essential cookies — For basic site functionality
• Analytics cookies — To understand how visitors use our site (e.g., page views, traffic sources). We may use privacy-focused analytics like Plausible or Fathom that do not track individual users.

You can disable cookies in your browser settings. The site will still function, but some features may be limited.

5. Data Retention

We retain your information for as long as necessary to:

• Provide purchased products and updates
• Comply with legal obligations
• Resolve disputes and enforce agreements

You can request deletion of your data at any time (see Section 7).

6. Data Security

We implement reasonable security measures including:

• HTTPS encryption for all data transmission
• Secure payment processing via Stripe (PCI DSS compliant)
• Limited access to personal data on a need-to-know basis

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

7. Your Rights

You have the right to:

• Access — Request a copy of your personal data
• Correction — Request correction of inaccurate data
• Deletion — Request deletion of your data (subject to legal retention requirements)
• Opt-out — Unsubscribe from marketing emails at any time via the unsubscribe link
• Data Portability — Request your data in a portable format

To exercise these rights, contact us at cloudlabspro@gmail.com.

8. International Users

CloudLabs Pro operates in the United States. If you are accessing from outside the US, please be aware your data will be transferred to and processed in the United States.

GDPR (EU Users): We aim to comply with GDPR. Our legal basis for processing is contractual necessity and legitimate interests. You have the rights listed in Section 7 above.

9. Children's Privacy

Our products are not intended for children under 13. We do not knowingly collect information from children under 13. If you believe we have inadvertently done so, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy periodically. Significant changes will be communicated via email. Continued use after changes constitutes acceptance.

11. Contact

Questions about this Privacy Policy? Contact us:

CloudLabs Pro
Email: cloudlabspro@gmail.com